TrueBond Help Centre

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Find helpful information about TrueBond services, privacy, events, payments and the relationship journey before deciding your next step.

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Matchmaking

Professional introductions and suitability

The intended process begins with an enquiry, consultation and readiness assessment. Suitable introductions may then be considered carefully, with human judgment and appropriate consent remaining central.

The process is not intended to operate like a public dating-profile directory.

No responsible matchmaking service can guarantee marriage, attraction or a particular relationship outcome.

TrueBond may provide a guided process, thoughtful introductions and continued support, while each participant remains responsible for personal decisions.

Yes. TrueBond is being designed to support Nigerians at home and across the diaspora, including culturally aware conversations around distance, relocation, family and cross-border relationships.

A fixed timeline should not be promised. Introductions depend on suitability, mutual interest, availability and the quality of the assessment process.

TrueBond should not rush an unsuitable introduction merely to meet a deadline.

Relationship Coaching

Clarity, decisions and personal growth

Relationship coaching may help an individual clarify values, expectations, boundaries, communication habits and present decisions.

The exact format and scope should be explained before a paid coaching service begins.

No. Coaching may also support single people preparing for future relationships, people evaluating current patterns or anyone seeking greater clarity before matchmaking.

Coaching generally focuses on goals, decisions, habits and practical growth. Counselling may address deeper relationship distress, patterns or emotional concerns within an appropriately defined professional scope.

TrueBond should describe each adviser's qualifications and service boundaries accurately before delivery.

Counselling

Premarital and marriage support

Premarital conversations may cover values, expectations, communication, money, family, children, faith, lifestyle, responsibilities and conflict.

The purpose is responsible preparation, not merely completing a ceremony requirement.

Joint participation may be valuable, but a person may sometimes begin with an individual consultation to explain the concern and understand available options.

The appropriate approach depends on the situation and professional assessment.

Relationship education and routine counselling are not substitutes for emergency, medical, psychiatric, safeguarding or legal assistance.

Where immediate safety is involved, the person should seek appropriate local emergency or specialist support.

Events and Programmes

Webinars, workshops and community learning

When registration becomes operational, confirmed events should provide a registration page containing the date, format, fee, facilitator information and consent notice.

The current event forms are prototype demonstrations and do not transmit data.

Recording availability should be stated for each event. Participants should also be told how recordings, questions and personal contributions will be handled.

Churches, professional groups, communities and organisations may make an enquiry about suitable educational programmes.

Scope, facilitator availability, safeguarding, fees and delivery arrangements must be agreed before any programme is confirmed.

Privacy and Confidentiality

Handling personal and relationship information

The intended professional matchmaking model is private and human-guided rather than a public profile directory.

Information should be shared only where relevant to the process and with appropriate consideration and consent.

Access should be limited to authorised people who require the information for legitimate service, administrative, legal or safeguarding purposes.

Final access roles and security controls will be implemented during the Laravel build.

Subject to applicable law and valid exceptions, individuals may have rights to access, correct, restrict or request deletion of personal information.

TrueBond may need to verify identity before processing a privacy request.

Fees and Payments

Service costs, cancellation and confirmation

Final service prices have not been approved for publication in this prototype.

Before a paid service begins, TrueBond should state the fee, scope, duration, payment schedule and what is included.

The final cancellation, rescheduling and refund policy must be approved before paid bookings open.

It should explain notice periods, reasonable charges, refund conditions and what happens when TrueBond cannot deliver a confirmed service.

The production platform should issue a clear receipt or payment confirmation after a successful transaction.

Approved payment methods and providers will be selected during implementation.

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