Your privacy deserves thoughtful protection.

1. Introduction

TrueBond is a relationship and marriage platform offering matchmaking, coaching, counselling, education, events and related support.

This notice is intended to explain how personal information may be handled when a person visits the TrueBond website, sends an enquiry, attends a programme or receives a service.

This prototype does not currently transmit or store information submitted through its demonstration forms.

2. Information we may collect

Depending on the service requested, TrueBond may collect information such as:

• Name and contact details.
• Age or date of birth.
• City, country and general location.
• Relationship status and relationship goals.
• Information provided during enquiries or consultations.
• Preferences relevant to matchmaking or support services.
• Programme, event or service participation records.
• Communication records and service feedback.
• Website usage and basic technical information.
• Payment records when paid services are introduced.

3. How information may be used

TrueBond may use personal information to:

• Respond to enquiries and consultation requests.
• Assess the most appropriate service or starting point.
• Provide coaching, counselling or matchmaking support.
• Manage registrations for programmes and events.
• Communicate about appointments and service updates.
• Maintain service, safeguarding and administrative records.
• Improve TrueBond programmes and user experience.
• Meet legal, regulatory or security obligations.

4. Basis for processing information

Depending on the circumstances, TrueBond may process information because a person has provided consent, requested a service, entered an agreement, or because processing is reasonably necessary for legitimate operational, legal or safeguarding purposes.

The final operational policy will identify the applicable basis for each important processing activity.

5. Sensitive and private information

Relationship services can involve deeply personal information. TrueBond intends to request only information reasonably relevant to the service being provided.

Sensitive information will not be requested merely out of curiosity. Access should be limited to authorised people who require it for legitimate service delivery, legal or safeguarding purposes.

6. When information may be shared

TrueBond does not intend to sell personal information.

Information may be shared only where reasonably necessary with:

• Authorised TrueBond team members.
• Approved professional advisers or service providers.
• Technology providers supporting website operations.
• Payment or communication providers where applicable.
• Authorities where disclosure is legally required.
• Other individuals where the person has given appropriate consent.

Matchmaking information should not be shared with a prospective introduction without appropriate consideration and consent.

7. Information security

TrueBond intends to use reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No online system can promise absolute security. Security controls will therefore be reviewed as the platform and its services develop.

8. How long information is kept

Information should be retained only for as long as reasonably necessary for the service, legal, accounting, safeguarding or dispute-management purpose for which it was collected.

Specific retention periods will be documented before the operational platform launches.

9. Your privacy rights

Subject to applicable law and valid exceptions, a person may request to:

• Know whether TrueBond holds their information.
• Access personal information held about them.
• Correct inaccurate or incomplete information.
• Request deletion where appropriate.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Request information in a usable format where applicable.
• Raise a concern about the handling of their information.

TrueBond may need to verify identity before acting on a privacy request.

10. Cookies and website technology

The production website may use essential cookies and similar technologies for security, navigation, preferences and performance.

Non-essential analytics or marketing technologies should not be enabled without appropriate notice and consent controls where required.

11. Children and younger users

TrueBond's matchmaking and adult relationship services are intended for adults.

The platform should not knowingly enrol a child into adult matchmaking services. Any future programme involving younger participants must have appropriate safeguarding, consent and access controls.

12. International access and transfers

TrueBond may serve Nigerians in Nigeria and across the diaspora. This may involve access to information from more than one country.

Where information is transferred internationally, TrueBond intends to use appropriate legal, contractual and security safeguards.

13. Changes to this notice

This privacy notice may be updated as TrueBond's services, technology, legal obligations or operational arrangements change.

The effective date and latest revision date will be displayed when the final policy is approved.

14. Privacy enquiries and complaints

Questions, requests or complaints concerning personal information may be directed to TrueBond through its approved privacy contact channel.

Privacy email: To be confirmed before launch.

Business address: To be confirmed before launch.

Where a concern cannot be resolved directly, individuals may have the right to approach the appropriate data-protection authority.